HHC Assistant Store Manager

Job Purpose:  

Reporting to the Home Health Care (HHC) Retail Manager, the Home Health Care Retail Assistant Manager plays a pivotal role in supporting the daily operation of the HHC store. This position focuses on assisting in product research, ordering, and maintaining inventory levels, ensuring that the store runs smoothly and efficiently. The Assistant Manager will collaborate closely with the HHC Retail Manager and internal teams to achieve the store's objectives, including providing top-notch customer service and promoting Home Health Care and Mobility aid products.
 

Job Dimensions: 

DIRECT REPORTS: 

FINANCIAL:  

OTHER: N/A 

Principal Responsibilities:  

• Assist in maintaining optimal inventory levels, including product research and ordering, to ensure the store is well-stocked with Home Health Care and Mobility aid products.
• Stay informed about industry trends, product innovations, and customer preferences. Provide recommendations and insights to support product selection and offerings.
• Support sales initiatives by providing product information and guidance to customers. Help customers make informed choices that meet their Home Health Care and Mobility aid needs.
• Provide excellent customer service by addressing inquiries, offering product assistance, and ensuring customer satisfaction.
• Assist in the overall operation of the store, including store layout, product displays, and adherence to company policies and procedures.
• Maintain accurate records related to inventory, product research, and customer interactions to support store operations and compliance.

• Work closely with the Retail Manager and internal teams to create a seamless retail experience and achieve sales and profit goals.
• Follow health and safety protocols to ensure a safe and compliant store environment.
• Adhere to company policies and procedures to ensure the store operates in an ethical and compliant manner.
• Perform other duties as assigned to support Rexall Pharmacy Group Ltd.

Knowledge, skills and experience: 

• High school diploma or equivalent. Additional education or certifications in healthcare or related fields are a plus.
• A minimum of one year of experience in a retail or healthcare setting, preferably involving Home Health Care or Mobility aid products.
• Knowledge of Home Health Care and Mobility aid products, with an interest in continuous learning and staying updated with industry trends.
• Excellent interpersonal and communication skills to provide product information effectively and deliver exceptional customer service.
• Ability to assist with sales and customer inquiries, contributing to the achievement of sales goals.
• Understanding of inventory management principles, with the ability to help maintain appropriate inventory levels.
• Strong problem-solving abilities to assist customers in finding the right products and addressing inquiries.
• Effective organizational skills to help manage inventory, store operations, and documentation.
• Ability to adapt to changing customer demands and industry trends, ensuring product offerings remain relevant.

Context and Environment:  

• Must be flexible with a proven ability to work in a multifaceted and fast-paced environment within a closed shop specialty pharmacy setting. Must be available to work flexible shifts to accommodate the needs of the Pharmacy and to maintain adherence to contractual obligations. Able to work in an environment where moderate lifting is required.

Internal Communications:  

• Store Manager

External Communications: 

• Customers
• Vendors
• Partners 

Additional Information: 

This role encourages ongoing education in Home Health Care and Mobility aids, as well as product knowledge, to stay updated with industry trends.