Job Purpose:

Reporting to the Pharmacy Manager, the Pharmacy Assistant is responsible for assisting the pharmacists and pharmacy technicians in properly dispensing medications to patients while providing timely and exceptional customer service.

Principal Responsibilities:

Operational

• Assist the Pharmacist/Pharmacy Technician with the preparation, packaging and distribution of patient prescriptions
• Input all prescriptions, labels and consent forms to ensure patient information is up to date and in the pharmacy’s computer system
• Complete documentation i.e. Third party management and reconciliation, filling prescriptions, printing reports, invoices etc.

• Maintain a clean and organized workspace and dispensary
• Prepare compounded products following proper procedures and maintaining proper documentation as per SOPs

• Ensure all patient information is up to date and in the pharmacy’s computer system when accepting prescriptions from customers
• Take appropriate action(s) to prevent and reduce medication errors and medication discrepancies and implement measures to prevent recurrence
• Perform cash management duties, including processing customers through the till and cash-out duties per SOP’s, if applicable
• Ensure deliveries are processed in an accurate and timely fashion and ensure proper documentation is maintained
• Protect patient rights to quality care, dignity, privacy and confidentiality
• Monitoring of site refrigeration temperatures and reporting any variances directly to the Pharmacy Manager or Pharmacist on-duty

Customer Service

• Answer or direct inquiries regarding location of product, refunds, exchanges, pricing etc.

• Answer the telephone in a professional and courteous manner

• Address customer issues to ensure that all issues remain confidential and are resolved in a timely manner or when appropriate direct issues to the pharmacist
• Present the proper image to the public in accordance with pharmacy standards: clean appearance, approved uniform, and name badge
• Ensure all patient inquiries regarding prescriptions and non-prescriptions medications, uses, treatments, and recommendations are referred to the pharmacist on duty
• Ensure customers are referred to the pharmacist for direct involvement in the sales of restricted access OTC products, if applicable

Merchandising/Inventory Management

• Maintain efficient flow of merchandise from receiving to the dispensary
• Advise appropriate personnel of out-of-stocks or shortages
• Perform cycle counts; stock dispensary shelves and order supplies for the pharmacy

• Monitor inventory levels and identify approaching and critical expiration dates
• Assist in preparation for inventory counts

General

• Ensure that all Loss Prevention systems are performed according to established guidelines
• Keep current with and apply knowledge of legal requirements, professional standards, and where provided, workplace policies and procedures.
• Control cash, cheques, etc, in accordance with cash handling policies and procedures
• Perform the necessary cash register functions on the POS terminal in accordance with SOPs
• Maintain standards of image and housekeeping
• Comply with all health and safety requirements
• Maintain confidentiality in all matters

• Perform other duties as assigned

Knowledge, skills and experience:

• 1 year continuous working experience in a pharmacy environment preferred
• Advanced computer knowledge and skills; Windows proficiency required
• Demonstrated customer service skills
• Excellent communication skills both written and verbal.
• Strong attention to detail and excellent organizational skills
• Ability to work in a fast paced environment
• Ability to work independently and within a team environment
• Discretion in handling confidential matters
• Demonstrated reliability in previous work experience
• Previous Nexxsys experience is considered an asset
• Demonstrated problem solving skills
• Inventory control experience preferred

Internal Communications:

• Pharmacy Manager
• Pharmacists
• Registered Pharmacy Technicians

External Communications:

• Third Party Vendors/Insurance Representatives
• Customers

Wage rate: $17.10 to $23.09